Relaxtay Guidebook – Privacy Policy

Effective date: November 5, 2026

Relaxtay Guidebook (the “App”, at https://guide.relaxtay.com and in the Android/iOS apps) is the tool Relaxtay staff use to manage the digital guest guides, in-home tablets and TV screens for the vacation rental homes Relaxtay manages. It is operated by RELAXTAY INC (“Relaxtay”, “we”, “us”) in the United States. The admin app is for authorized Relaxtay staff only.

Information we collect

• Staff accounts: username, name, email address, role and allowed homes; Google name/email if you use Google sign-in. Passwords are stored only as a salted one-way hash; optional two-step sign-in secret. A sign-in/audit log (time, user, action).
• Property information: home names, addresses, check-in instructions, Wi-Fi details, door/access instructions, amenities, local recommendations, and photos and how-to videos uploaded by staff or imported from Relaxtay's team Slack channels.
• Guest stay information read from Relaxtay's property management system (Hostaway, read-only): guest name / first name, stay dates and times, booking channel and guest count — used to show the right guide and a personal welcome on the home's screens.
• Guest activity in the guest guide and tablets: check-in “seen” marks, tablet touch sessions (guest first name, time, duration; kept 12 months), optional guest feedback (score and comment), and an optional email sign-up list (email and name, only if the guest opts in).
• Camera and photos on your device are used only when you choose to upload a photo or video.
• We do not collect contacts, precise location or advertising IDs.

How we use it

We use this information only to run the App for Relaxtay's team. We do not sell personal information, we do not show ads, we do not use advertising IDs, analytics or tracking SDKs, and we do not use the data to train AI models.

Sharing and service providers

• Hostaway (Relaxtay's property management system), read-only: listings and reservations are read; nothing is written back.
• Slack: photos/videos posted in Relaxtay's team channels can be imported into the how-to library.
• Google for Google sign-in; videos the team links from YouTube, Vimeo or Google Drive are loaded from those services when a guide is opened.
• AI translation and guest Q&A (optional, currently off): if an administrator adds an AI key (OpenAI or Anthropic), guide text — never Wi-Fi passwords, door codes, guest names, phone numbers or emails — is sent to that provider for translation, and guest questions are sent to it for answers.
• Email delivery (Relaxtay's mail server/provider) for sign-in and password-reset emails.
• Relaxtay's own Pool and Security apps on the same server (pool controls and camera screens for the homes).
• Otherwise we share data only when required by law.

Storage and security

All traffic to and from the App uses encrypted HTTPS connections only (plain HTTP requests are redirected to HTTPS). Data is stored on Relaxtay's own server in an encrypted database; passwords are stored only as salted one-way hashes, and keys for connected services are stored encrypted. Access is limited to authorized Relaxtay staff, with optional two-step sign-in.

Retention

Property information is kept while Relaxtay manages the home. Guest stay data is refreshed from the property management system; tablet touch logs are kept 12 months; feedback and sign-ups are kept until deleted by staff or on request. Encrypted backups roll off within 30 days.

Deleting your account and data

Guests can ask for their information (feedback, email sign-up, activity logs) to be deleted using the same contact details.

To request deletion of your account or personal information, email info@relaxtay.com from the email address on your account (or ask your Relaxtay administrator in the App). We switch off the login right away on request and delete the account and its personal information within 30 days, and confirm by email. Some business records (for example messages or work items you posted for the team) may be kept where we are legally required to or where they are needed for Relaxtay's business records; you may ask us to remove them too.

Deleted data is removed from the live database; encrypted backups roll off within 30 days.

Children

The App is for adult staff only and is not directed to children under 13. We do not knowingly collect information from children.

Changes

If this policy changes we will update this page and the effective date above.

Contact

RELAXTAY INC · 2 Ralph Blvd Unit 102, Monsey, NY 10952, USA · info@relaxtay.com · relaxtay.com